Maq Distributors Return Policy

We want you and your customers to have a pleasant experience when purchasing our products. Below will outline what to do in any situation with your order including returns, missing items, etc. At Maq we want to ensure you are receiving the best customer service available, and this page strives to provide you with all the appropriate info. If you require additional support or manufacturer warranty support at any time, please contact our support department at [email protected] 

How to Return Merchandise

To receive a replacement or refund, all damages, defects, broken items and manufacturer errors must be reported within two days of receiving your order from Maq Distributors. Unauthorized returns will not be accepted.

Please follow these guidelines to ensure a smooth return process:

  • Fill out this form for pre-approval of your return

  • Upon approval of the return, you will receive your RMA number

  • Complete your RMA form and include the item codes, date purchased, purchase price and invoice number

  • Clean the merchandise and remove any store pricing stickers

  • Include item code stickers on each item

  • Ensure items are in original packaging with all accessories, including boxes 

  • Pack merchandise in bubble wrap or packing peanuts for a secure journey

  • A copy or photo of original customer receipt if applicable

Items Damaged in Shipping

If you receive merchandise that was damaged during shipping, please report it to support@ maqdistributors.com within 48 hours and include the following information in your report:

  • Item code

  • Invoice number

  • Photo of damaged item

  • Whether the box showed signs of damage before you opened it

Please do not dispose of the damaged item until your warranty invoice or credit note is issued.

Short Shipped Orders

If items are missing from your shipment, please first ensure that you have emptied the package of all packing materials and that the items are in fact missing and have not been incorrectly counted, shelved or sold.

Please report missing items within 48 hours and include the following information in your report:

  • Item code

  • Invoice number

  • Quantity of items not received

Incorrect Returns

If your return does not follow the above guidelines, the incorrectly returned merchandise will be sent back to you on your next order from Maq Distributors, or it will remain at Maq Distributors until the return forms are completed correctly and any missing parts are returned. Incorrect returns are charged an additional restocking fee of 5% on top of the mandatory 15% restocking fee.

Manufacturer Warranties

We strive to provide our customers with superior service, however, as a distributor we are not always able to warranty every item. If your customers experience issues with an item after repeated use, please direct them to the item’s manufacturer. We recommend informing your customers at the time of purchase that they should contact the manufacturer if they experience issues with the product.

If you have any questions or require assistance with returns, please contact our warranty department ( [email protected] ).

*Maq Distributors reserves the right to all final decisions regarding returns, and the right to change our policies and pricing at any time.

Support Form 

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